User Guide
About Member Registration
About Membership Registration
Membership registration is required when making a purchase on this site.
Membership registration is completed by agreeing to the terms of service and privacy policy and filling in the necessary information through "New Member Registration." Once membership registration is complete, you can immediately start using the service.
You can also enjoy various member-exclusive benefits.
About Your Order
Ordering Procedure
To order products, please follow the steps below:
① Search for a product ② Add your desired product to your cart ③ Log in (or register as a new member) and place your order ④ Decide on your payment method ⑤ Complete your order (please wait a while for your product to arrive)
Notes when ordering
・As a general rule, products cannot be canceled due to customer convenience.
Please check your cart again before confirming your order.
・You will need to register as a member to place an order on this site.
About Payments
Available payment methods
The payment methods available at the LHOOQ online store are as follows:
・Credit Card/Debit Card
(VISA/Mastercard/American Express)
・Bank Transfer
・PayPal
*If you select bank transfer, please complete the transfer within 3 days from the order completion date.
Please note that your order will be automatically canceled if 3 days have passed.
Notes when ordering
・As a general rule, products cannot be canceled due to customer convenience.
Please check your cart again before confirming your order.
・You will need to register as a member to place an order on this site.
Shipping Information
Shipping Method
Delivery
Delivery Area
Japan
postage
Shipping fee: ¥660 (Free shipping on purchases of ¥6,600 or more)
Shipping deadline
If your order or payment is confirmed by 10AM, it will be shipped on the same day. If it is after 10AM, it will be shipped on the next business day (excluding holidays).
*The above schedule is for reference only.
*In the case of bank transfer, arrangements for product preparation will be made after confirmation of payment.
*Please note that delivery may be delayed due to long holidays, events, bad weather, etc.
Cancellations, Exchanges, and Returns
Cancellations, exchanges and returns
Please note that we cannot exchange, return, or cancel orders due to customer convenience.
*Please be sure to check the product when it arrives.
*If the product is defective, please contact us within 3 days of receiving the product.
*We cannot accommodate requests other than those listed below.
・If you receive a product that is different from the product you ordered. ・If the product arrives to you in a defective or damaged state. ・If either of the above two conditions apply and the product is unused and unopened.
If you receive a defective product (or a product different from the one you ordered)
Within 3 days of product arrival, please attach photos of the damaged area (or the arrived product and order history) along with your order number, and contact us at the email address below.
customer＠blue-knot.co.jp
We will provide details in our reply email.