User Guide
About Member Registration
About Membership Registration
Membership registration is required when making a purchase on this site.
Membership registration is completed by agreeing to the terms of service and privacy policy and filling in the necessary information through "New Member Registration." Once membership registration is complete, you can immediately start using the service.
You can also enjoy various member-exclusive benefits.
About Your Order
How to Order
To order products, please follow these steps:
① Search for products
② Add desired products to your cart
③ Log in (or register as a new member) and place your order
④ Select payment method
⑤ Order complete (please wait for your products to arrive)
Important notes when ordering
・As a general rule, we do not accept cancellations of products due to customer convenience. Please review your cart once more before confirming your order.
・Membership registration is required to place an order on this site.
About Payments
Available payment methods
The payment methods available at the LHOOQ online store are as follows:
・Credit Card/Debit Card
(VISA/Mastercard/American Express)
・Bank Transfer
・PayPal
*If you select bank transfer, please complete the transfer within 3 days from the order completion date.
Please note that your order will be automatically canceled if 3 days have passed.
Notes on Ordering
・As a general rule, we do not accept order cancellations due to customer reasons. Please check your cart again before confirming your order.
・Membership registration is required to place an order on this site.
Shipping Information
Shipping method
Delivery
Delivery Areas
Japan
Shipping fee
Shipping fee: ¥660 (Free shipping on purchases of ¥6,600 or more)
Delivery period
If your order or payment is confirmed by 10 AM, we will ship the same day. Orders confirmed after 10 AM will be shipped on the next business day (excluding holidays).
*Please note that the above schedule is an estimate only.
*For bank transfers, preparations for shipping will begin after payment is confirmed.
*Deliveries may be delayed due to long holidays, events, or bad weather. Thank you for your understanding.
Cancellations, Exchanges, and Returns
Cancellation, exchange, and return
Please note that we do not accept exchanges, returns, or cancellations for orders due to customer circumstances.
*Please be sure to check the product upon arrival.
*In the case of a defective product, please contact us within 3 days of product arrival.
*We cannot respond to cases other than those listed below:
・If you received a different product from the one you ordered
・If the product arrived in a defective or damaged state
・If the product is unused and unopened and falls under either of the above two points
If a defective product (or a product different from the one ordered) arrives
Within 3 days of product arrival, please attach photos of the damaged area (or the arrived product and order history) along with your order number, and contact us at the email address below.
customer＠blue-knot.co.jp
We will provide details in our reply email.