User Guide
User Guide
About ordering
- Ordering Procedure
To order products, please follow the steps below:
① Search for a product
② Add your desired product to your cart
③ Log in (or register as a new member) and place your order
④ Decide on your payment method
⑤ Complete your order (please wait a while for your product to arrive)- Notes when ordering
・As a general rule, products cannot be canceled due to customer convenience.
Please check your cart again before confirming your order.
・You will need to register as a member to place an order on this site.
Payment
- Available payment methods
The following payment methods are available on the LHOOQ online store:
・Credit card/debit card (VISA/Mastercard/JCB/AmericanExpress)
・Bank transfer・Paypal
If you choose bank transfer, please make the transfer within 3 days of completing your order.
Please note that your reservation will be automatically cancelled after 3 days.
About Shipping
- Shipping Method
Delivery
- Delivery Area
Japan
- postage
Shipping fee: ¥660
Hokkaido and Okinawa: ¥1,650 (free shipping for purchases over ¥6,600)- Shipping deadline
If your order or payment is confirmed by 10AM, it will be shipped on the same day. If it is after 10AM, it will be shipped on the next business day (excluding holidays).
*The above schedule is for reference only.
*In the case of bank transfer, arrangements for product preparation will be made after confirmation of payment.
*Please note that delivery may be delayed due to long holidays, events, bad weather, etc.
Cancellations, exchanges and returns
- Cancellation Policy
Please note that we cannot exchange, return, or cancel orders due to customer convenience.
*Please be sure to check the product when it arrives.
*If the product is defective, please contact us within 3 days of receiving the product.
*We cannot accommodate requests other than those listed below.
・If you receive a product that is different from the product you ordered. ・If the product arrives to you in a defective or damaged state. ・If either of the above two conditions apply and the product is unused and unopened.- If you receive a defective product (or a product different from the one you ordered)
Please contact us at the email address listed below within 3 days of receiving the product, attaching your order number and photos showing the damage (or the product that arrived and your order history).
Please contact us at the following address: customer@lhooq-cosme.com
We will send you the details in the reply email mentioned above.